Return and Exchanges

Exchanges for incorrect item received, please email us at admin@mossfashion.com with the subject “Incorrect item received” and  a snapshot of the front view of item and parcel. we’ll get back to you as soon as we can.

1. Local returns by mail

All items including the sale item can be returned within 15 days from the date of your order in original condition unwashed, unworn, unaltered, with our price tag intact and purchased directly from us. Please take note requests will be rejected if items does not meet the above mentioned conditions. All returns are final.

You may mail* the item back to our returned Address ( MIDVIEW CITY BLK 20 SIN MING LANE #05-51 SINGAPORE 573968 ) via a mode of delivery that allows tracking. We are no liable for loss mails sent by normal mail and unable to proceed on with the return if the item does not reach us. All additional shipping fees will be borne by the customer.

We will refund you an online gift voucher^ to your account equivalent to your item amount within 7 days. No cash refunds are allowed.

* Please take note that the returned item/order have to be mailed back. WE DO NOT ACCEPT DIRECT RETURNS OF GOODS TO THE ABOVE ADDRESS.

2. Local Outlet exchange

All items including the sale item can be exchanged or returned within 15 days from the date of your order in original condition unwashed, unworn, unaltered, with our price tag intact and purchased directly from us. Please take note requests will be rejected if items does not meet the above mentioned conditions. All returns and exchanges are final.

When exchange other designs at our any retail outlets and you will need to top up the difference if you exchange the higher value item. No cash refunds are allowed.

And for the returned issue, once ours "Customer Service Department" received the returned item from any retail outlets, we will credit back the amount^ into customer MOSS's account for next purchase

3. International returns by mail

All items including the sale item can be returned within 30 days from the date of your order in original condition unwashed, unworn, unaltered, with our price tag intact and purchased directly from us. Please take note requests will be rejected if items does not meet the above mentioned conditions. All returns are final.

You should mail the item back to our returned Address MIDVIEW CITY BLK 20 SIN MING LANE #05-51 SINGAPORE 573968 ) via a mode of delivery that allows tracking. We are unable to proceed on with the return if the item does not reach us. All additional shipping fees will be borne by the customer.

We will refund you an online gift voucher^ to your account equivalent to your item amount within 21 days. No cash refunds are allowed.

^ ( Please note : Gift voucher will expire in ONE month time when you received it in yours moss's account )

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